Shipping & Policies
Welcome
Welcome to Youphoria!
If you see something in my shop that you like but want it in a different color or size, convo me and we can go over options.
All designs are made by myself unless otherwise stated in my listings.
Please note that any order may take up to 2-4 weeks to make as I do this in my spare time. I have a full and part time job. So make sure you have given yourself plenty of time before the items are needed.
Everything from my shop is created in a smoke free environment.
Shipping
Custom orders will ship as soon as they are made, convo me and we can go over the details. Any items already made will ship out next day after payment is received.
Buyer is responsible for all shipping costs and customs/tariffs fees.
If you would like insurance on your item(s) there will be an additional cost. Please contact me and let me know so I can give you an updated invoice.
I ship to the address listed with Etsy, please check and make sure it is correct.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
Returns/exchanges will be CONSIDERED on an individual basis. Please contact me first so that we can go over the details. Buyer is responsible for all shipping costs. Items must still be in it's original condition.
PLEASE NOTE: All items are handmade by me, therefore (since I am only human) no item is perfect and no item is identical to another! However I do my best to make them as perfect as possible.
Additional
Feel free to leave feedback if you would like. I would love to hear all about your purchase! Handmade items are always made with love and care and are meant to be treasured and enjoyed, I hope this is how you will feel about your purchase from Youphoria. If you have pictures of items you've bought from my shop, I would love to see them! Tag me on instagram @youphoriabytina